eFulfilment - Red Online

Red Online: helping you to deliver more through our people, our systems and our knowledge

Whether you ship 100 or 100,000 units per day, Red Online - our e-fulfilment solution - can be allied to accurate stock management and order personalisation options to ensure seamless fast and cost-effective fulfilment of online orders.



For e-commerce pure players or customers developing multichannel strategy (click-and-collect, bricks-and-clicks), the XPO Logistics teams have developed Red Online, e-fulfilment and returns' tailored logistics solutions. With over 10 years of proven e-business experience for customers operating in various sectors (fashion, luxury, food, electronics, appliances ...), our expertise meet the requirements of blue chip e-commerce brands. Our priority is the satisfaction of the end consumer.

Your performance factors:

  • Ultra reactivity: processing orders in real time with an ongoing challenge to reduce delivery time, whatever the delivery point across the globe
  • Reliability: full traceability at every stage in real time. As it may be shared directly with the e-consumer, information quality is critical and can make the difference
  • User experience is easy and efficient: from placing the order to easy returns, the whole process contributes to the satisfaction and loyalty of e-consumers
  • Flexibility: adaptability to activity peaks, seasonal effects, marketing operations while keeping a high level of service quality
  • Personalization: whatever the volumes processed, each order is unique, with its own characteristics, choice of delivery in terms of time and place.


Our e-commerce expertise, Red Online:

  • 10 years of multi-industry expertise: fashion, luxury, telephony, household appliances, food...
  • One partner that covers every stage of the supply chain, from collecting online order to returns management
  • State-of-the-art IT solutions, connected, robust and capable of managing huge data amount
  • The design and implementation of tailored and scalable process, manual, mechanized or automated… with our engineering team
  • The management of deliveries and returns
  • Performance management through KPIs (delivery time, order picking reliability…) and continuous improvement plan







  • Over 10 years of experience
  • 68 million parcels / 2 man items managed per year
  • 23 million return items handled
  • Over 210 million direct to consumer items processed
  • Over 50 major e-fulfilment & returns customers